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The Emma A - Z everything you need to know about mattresses

Returning Your Emma

This section is about initiating returns and details on the refund process

Returns

  • How do I start the return process?

    When you want to return your Emma mattress simply e-mail or call our customer service team and we will arrange for a pickup at zero cost to you.

  • How does the return process work?

    After we initiate a return for you, a donation/charity will contact you for mattress collection. After we have received notification from the pickup organization that they have your Emma mattress, we will initiate a refund to your original method of payment.

Refunds

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